Collars and Co Reviews
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Recent Customer Reviews (4)
RM
Atrocious Customer Service for Average Shirts at BestI was offered a 15% discount for signing up. Then offered 20% off shortly thereafter. Both discount codes did not work on checkout for 3 shirts. 10 emails back and forth with multiple reps - they confirmed it was applicable on all orders, sales, and with shipping to Canada as per their policy. They still couldn't get it to work. Then, I was assured I would be reimbursed 20% after I placed the order which I did. More emails back and forth and a week later I was told my order did not qualify. More emails back and forth and was then told I would be "granted an exception" and I was finally blessed with the 20% off I was promised initially. Shipping took longer than expected. Received the shirts, they are average at best and certainly not worth the money they are asking and absolutely not the quality they claim. The fit is also a little awkward in comparison to every other shirt I have ever purchased. Returned the shirts at $18 charge. Paying return shipping these days is ridiculous but anyways. 13 business days after they received the shirts and still no refund. More emails. Finally they processed my refund after 16 business days - contrary to their "up to 10 business days." A complete mess from start to finish and a colossal waste of time when all I wanted to do was to buy some good quality shirts. Never again will I purchase anything from Collars & Co.
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Markus Barth
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Ella Jackson
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Karie Manley
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